New technology can feel like the answer. But what if the real problem is how the organisation works? Will new technology simply digitise today’s problems? When Bolton Cares needed to replace its digital care record system, it resisted rushing to market and instead clarified its ambition, understood the needs of its people, redesigned its target operating model, and only then defined the technology required.

This workshop shares that honest journey with speakers from Bolton Cares and Keystream Consulting, offering practical lessons on aligning strategy, operating model and technology so that technology transformation strengthens the organisation of the future rather than hard-wiring the past.